Karex and its family of companies value you and respect your privacy. We collect, process, and disclose your personal data only for specific and limited purposes only. For example, to process payments, to assess and handle any complains or enquiries, improve our product offering, for training and QC training purposes and to communicate about products, services, and promotions. Karex recognizes that we must maintain and use information responsibly in accordance to Malaysia’s Personal Data Protection Act 2010. We may disclose information to companies that work with us and assist us with providing services to you. We will not share your information with other third parties.
What information does Karex collect?
- Your Name
- Your mailing address
- Your e-mail address
- Your phone number
Who does Karex share information with?
We will share personal customer information with our agents, representatives and trusted service providers and contractors for limited purposes, including offering certain products and services in connection with our Website; communicating to customers; providing customer service; enhancing and improving customer experiences; enabling access to our partners’ sites. These third parties are not allowed to use this information for any purpose except fulfilling orders and servicing your questions.
Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your permission or you have been notified. Karex reserves the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our customers related to electronic communication transmitted on our site. Karex will have no legal liability for such disclosures.
We may also provide information to other organizations for fraud protection and credit risk reduction. We may share aggregated demographic and statistical information with our other partners. This is not linked to any personal information that can identify any individual person.
What technical devices and processes does Karex use to collect information about me?
We use technology that allows us to identify what type of browser you are using, the web site from which you enter karex.com.my and the pages you view as you tour our site. This technology helps us compile aggregate statistics about our online guests and their use of karex.com.my, which allows us to make improvements in design and content to better serve you.
What are cookies and how does karex.com.my use them?
A cookie is a small file that can be stored on your computer’s hard drive. Karex.com.my uses cookies to provide features such as auto-login and to determine when customers have previously visited our site. If you choose to set your browser to reject cookies, we will not be able to make auto-login functionality available to you, including giving you access to your address book without first entering your onecondoms.my user name and password.
What is an IP address and how does karex.com.my use it?
An IP address is a number that is assigned to your computer when you are using your browser on the Internet. Like most websites, the servers that serve our Web site automatically identify your computer by its IP address. We do log IP addresses and we use them to monitor things like the number of visitors that visit our website.
How do I contact Karex if I still have questions?
You may contact us at info@karex.com.my. We try to reply promptly to every message we receive. This information is used to respond directly to your questions or comments. We may also file your comments and share them with our customer care team to improve our service in the future. Your personal information will only be shared with third parties in the event that we need to follow up with specific order-related questions or comments; the third parties will not use your information for promotional or any other purposes.